Return Policy:

Exchange or store credit ONLY.
Purchased merchandise may be returned for exchange or for store credit only.
NO REFUND WILL BE ISSUED.
Items purchased are exchangeable within 10 days of purchase receipt as long as the item is new, unwashed, unworn and still have the original tags. Please note that shipping charges are non-refundable. All exchanges are subjected to a 15% restocking fee. 
Please contact us via email before returning your merchandise to obtain a RA (return Authorization) number. All merchandise without an RA number will not be processed. Upon approval of your return we will issue you a store credit or process your exchange.Please complete the exchange form that will be emailed to you after your request is processed and include it with your return.
Please mail your return to:

Koa Naturals
Attn: Exchanges
P.O. Box 5863
Astoria, N.Y. 11105
For your protection, we recommend that you return all merchandise through carriers with tracking numbers such as USPS. 
Koa Naturals is not responsible for items lost in transit or damaged.
If you have any questions, please email us at info@koanaturals.com